Wall2Wall Furnishings understands the importance of financing, especially for larger purchases. This is why we are constantly working to add new financing options to our site. Please see our current finance offers below:

Installments

 Shop Pay offers you the option to pay in full at checkout, or to split your purchase into regular payments with Shop Pay Installments, both online and in store. Installment options vary by store and can be used on orders over $50 USD, including discounts, shipping, and taxes.

Payment plans

Purchases between $50 USD to $17,500 USD are eligible for Shop Pay Installments, with options to:

Pay in 4 for purchases $50 to $999

•     Interest-free payments every 2 weeks
•     No impact to your credit score

Pay monthly for purchases $150 to $17,500

•     3, 6, or 12-month terms
•     Rates from 0-36% APR
•     No impact to your credit score to apply

Paypal Credit

During Checkout, select PayPal.  Then choose PayPal Credit to apply if available.

Wall2Wall Furnishings understands that once an order is placed, there should be no question on whether an order has shipped or when it will be shipping.  We also understand how frustrating it can be to not know this information within an acceptable time after initiating the purchase.  This is why we do everything we can to ensure that you will be updated with tracking information within 48 - 72 hours after placing an order.  Please note, this excludes weekends, national holidays, and any scheduled downtime due to system maintenance. If for any reason there is a delay, we will notify you as quickly as possible.

Due to circumstances outside of our control some transit times might experience delays.

A order cannot be canceled after it has been processed or has already shipped.

 Shipping Methods

Wall2Wall Furnishings will ship only to the 48 contiguous United States and we make every effort to offer quick and inexpensive shipping.  This includes also offering expedited shipping for an additional fee if available. Please contact us to inquire about expedited shipping.

Smaller Items

We will primarily ship using Fedex, but USPS or UPS may be used as well.  Standard delivery should be expected within 5 - 7 days after the item has shipped.

Larger Items

We will ship larger items using a freight service.  These items will usually leave the warehouse within 5 - 7 business days.  Additional details on freight deliveries will be provided once the order is placed and has been processed.

For large items delivered using Freight (LTL), Free shipping does not include delivery into the customer's home/ building or up any flights of stairs.  Our free shipping only includes one of our curbside delivery options and the customer is responsible getting any furniture into the home/building and up any stairs.

Some examples include but are not limited to Beds, Loveseats and Sofas,Sectionals or any other large furniture items/sets.

Please see Large Item Delivery Options for more details.

Refusal of any delivery at no fault of Wall2Wall Furnishings may result in additional charges.  The customer is responsible for any charges of a refused delivery, unless the refusal was a result of a damaged item.

Shipments Requiring a Delivery Appointment

Wall2Wall Furnishings is not responsible for any charges that may incur for missed delivery appointments. Please ensure the correct phone number and email address is provided so that a delivery appointment can be scheduled.  In the event the delivery company cannot contact you for an appointment or the appointment is missed, we are not responsible for any charges or return shipping fees. If an item is returned to Wall2Wall Furnishings a restocking fee will apply.

Shipping Charges

Shipping charges are calculated at checkout based on product, shipping destination/method and any promotions that may apply.  Shipping Charges are calculated at checkout using the shipping calculator.

*Free Shipping above $99 - There are no shipping charges on orders over $49 using Standard Ground as the delivery method. Please note, some products may not be eligible to qualify for free shipping over $99.  Shipping will be calculated at checkout for items that do not qualify.

Lost Shipments

If the tracking information that corresponds to a shipment confirms that the product was delivered to the intended residential or commercial address, the customer assumes all responsibilities and liabilities for the receipt of the shipment.  The Customer has provided Wall2Wall Furnishings with the shipping information, and in doing so absolves Wall2Wall Furnishings of any liabilities for missing or stolen deliveries.

We recommend purchasing package protection for items that do not state package protection is required on the product page.  Click Here to view the benefits of purchasing package protection.

If you have any shipping questions, please click here to contact us or contact us at CustomerService@w2wfurnishings.com

Please read our full Return Policy before completing your purchase.

If you are not completely satisfied with your purchase, Wall2Wall Furnishings will work with you to resolve the issue immediately. For faster processing time, please click here to initiate the return in our Returns Center and create a Return Authorization Number (RA#).

Please do not ship the product back until you have initiated the return process and received proper return instructions from Wall2Wall Furnishings.

Final Sale Items

Final Sale items are non-returnable and do not qualify for returns under the 30-Day Return Policy. This does not include items delivered with damages or defects, they will be replaced at no cost.  “Final Sale” items are marked on the product page.

Personalized Furniture is also considered a Final Sale Item.

Return Condition

Undamaged items can be returned within 30 days of the delivered date if they are in the original packaging, unused and not assembled.  To receive a full refund for any, all item(s) must be in new/unused condition and returned with all accessories and parts securely packed in all original packaging.  All returned item(s) are inspected immediately upon receipt.

Return Cost

There is no cost to return most items.  However, the buyer is responsible for all return shipping costs and original shipping costs are non-refundable.  If an incorrect item was received, Wall2Wall Furnishings will cover the return shipping cost.

Restocking fee(s) may apply depending on the product purchased.  If a restocking fee applies, you will be notified once the return is initiated.

A return cannot be processed while the order is still in transit.  The delivery must be complete for a return to be processed.  If a return is opened while the item is still in transit, the return will be processed after the delivery is complete. Refusal of any delivery at no fault of Wall2Wall Furnishings may result in additional charges.  The customer is responsible for any charges of a refused delivery, unless the refusal was a result of a damaged item.

Damaged Returns

PLEASE INSPECT PRODUCT(S) UPON DELIVERY FOR VISIBLE & CONCEALED DAMAGES. FAILURE TO DO SO COULD RESULT IN YOUR CLAIM BEING DENIED.

PLEASE CONTACT US WITHIN 3 BUSINESS DAYS FROM DELIVERY OF A DAMAGED PRODUCT.
 

OPTIONS

• Refuse delivery and notate on the delivery receipt (in presence of the driver) the type of damage incurred.
• If you take receipt of damaged goods, please sign as damaged on signature line.
• If damage is noticed after the driver has left, please take the following steps within 3 days:
• Initiate a return process within 3 days of delivery. Be prepared with the following documents to help initiate a claim process:
• Brief description of the damage
• Picture(s) clearly depicting the damage to the product
• Picture of the packaging (please send a picture even if the packaging is intact).
• Failure to do so will result in a denial of your claim.

 We recommend purchasing package protection for items that do not state package protection is required on the product page.  Click Here to view the benefits of purchasing package protection.

What We Provide

Our Store

w2wfurnishings.com is an easy to use website that is continuously growing to offer new products and promotions.  Our checkout is secure and we do our best to ensure timely delivery.  We are continuing to improve to ensure the best possible user experience.

Wall2Wall Furnishings not only strives to provide the best customer support possible, we also want our prices to be competitive.  This is why we have our price match policy.  Therefore, if you find a lower price from an online retailer with an identical, in-stock product, let us know and we'll match it.* 

* The following Terms & Conditions apply:

• The price match request must be completed before purchase
• The item must be identical, (i.e., size, model, quantity, brand, color)
• The item must be in-stock at the online retailer's website and on w2wfurnishings.com at the time of the price match request
• We will only price match one item per customer per day
• We will not offer rain-checks for items that are not currently in stock
• Price Match cannot be combined with the New Customer Discount.

• Unfortunately, we are not able to match any of these online retailers:
  Amazon.com, Bedbathandbeyond.com, Homedepot.com, Jcpenny.com, Kmart.com, Kohls.com, Lowes.com,  Sears.com, Target.com.

We also do not match the following:

• Stores in Alaska and Hawaii, or outside of the United States, we do not Price Match their store prices or online prices
• Prices from, or on behalf of Marketplace and third-party sellers (Amazon, Ebay, etc)
• Any Discounts applied in checkout
• Offers advertised as percentage off or dollar off ("20% off" or "$15 off")
• Auctions prices or those requiring memberships
• Prices that cannot be determined independent of other items, e.g., fees, shipping charges
• Bundle offers, rebates, coupons, mail-in offers, offers that include financing
• Prices that require a minimum quantity purchase
• Items that other retailers have listed as clearance, close out, liquidation, special hour/flash/limited quantity offers
• Damaged, used, or refurbished items
• Price errors
• In-store prices
• Prices as a result of Pickup Discounts
• No price matches to other retailers for prices shown during Holiday or Special Event Sales (Thanksgiving Day, Black Friday, Cyber-Monday, etc)
   

How to match a w2wfurnishings.com price to another online retailer*:

•  If you think you are eligible based on the above, contact us before you place your order.  We will verify the item eligibility, please be sure to include where you located the identical product and the product name (include size/color).
• Wall2Wall Furnishings has the final decision for matching an online price

Wall2Wall Furnishings LLC reserves the right to update or modify the terms of this policy at any time.
Last Updated: May 15, 2018