LET'S TALK ABOUT YOUR SPACE
A little help, wherever you are in your journey.
Comparing furniture, checking a finish, or looking for an update on your order? We're happy to help you find the information you need.
Get in touch.
Website chat
Open the chat icon on our website to send us your question.
Email our team
CustomerService@w2wfurnishings.com
Customer service hours
Monday–Friday, 9am–5pm Central Time
Support is available through chat and email.
Help us help you.
For an existing order, include your order number and a brief description of your question. If you're comparing furniture, share the product name or link and the details you'd like help with, such as dimensions, finishes, or delivery options.
We welcome your feedback, too. Tell us about your experience or how we can make shopping with Wall2Wall better.
HELPFUL PLACES TO START
Need help with an order issue?
For transit damage, a lost shipment, an incorrect item, or missing pieces, use our claim form to submit your order details and photos.
Shipping information
Large-item delivery guide
Returns and damage-reporting policy
We look forward to hearing from you.