Large Item Delivery Explained

 

In order to meet customer expectations, large items must be shipped properly and with care.  For large items that are too large to be delivered using USPS, FedEx or UPS, we partner with freight carriers that focus on transportation of large items.

The Process:

  1. Select products will have Delivery Options available on the actual product page if large item delivery is required. These options will vary by item.
  2. The freight carrier will pick up the large item from the warehouse and we will notify you with tracking information.
  3. Your order will be shipped to a local delivery terminal in your area.
  4. Delivery Appointment will be scheduled. You will be contacted by the local terminal to arrange a date and appointment window for your order.

Large Item Delivery Options:

Unload Myself

This curbside delivery option is the most cost-effective option for customers who have a helping hand from friends or family.  A delivery truck will pull up to the curb outside of your home during your delivery appointment window.  At this point, you will be responsible for unloading the item(s) from the truck and anywhere beyond this point. Please note that Wall2Wall Furnishings is not responsible for injury or damage that may occur using this large item delivery method.

Standard Delivery

This delivery option is available for select large items that use standard ground delivery or a standard freight delivery. The customer will not be required to help unload, however this delivery option does not include inside delivery.  The item will be delivered to the exterior only of the home or business. Please note that Wall2Wall Furnishings is not responsible for injury or damage that may occur using this large item delivery method.

Curbside Delivery (Delivery Company Unloads)

This curbside delivery option includes delivery of furniture to the curb in front or into the customer’s garage.  The delivery professional will lower the item(s) from the truck to the curb.  At this point, you will be responsible for moving the items anywhere beyond this point. Please note that Wall2Wall Furnishings is not responsible for injury or damage that may occur using this large item delivery method.

Threshold Delivery

The threshold delivery option includes delivery of furniture into the entrance of the house or building, into the first room available, typically the immediate entryway.

White Glove Delivery

The white glove delivery option includes delivery of the furniture into the customer’s room of choice, includes one flight of stairs, un-packaging and removal of debris.